Why did my credits disappear?
If your credit balance changed unexpectedly, there are several possible reasons.
Credits are used when you create content in 7ART, and your balance can also change when credits are added, refreshed, or expire according to your plan or purchase.
The most common reasons include:
- A generation used credits
- A generation cost more than expected
- Your subscription renewed and your credits refreshed
- Top-up credits reached the end of their availability period
- A failed generation was not completed successfully
Did a generation use the credits?
When you start a generation, the required number of credits is deducted based on the selected:
- Tool
- AI model
- Generation settings
Before creating, 7ART shows the expected credit cost so you can review it before clicking Generate.
If you are unsure where your credits were used, check your credit usage history in your account.
Did a generation fail?
If a generation fails, the credits used for that attempt are restored automatically.
A failed generation is different from a result you simply do not like. If the generation completed successfully but the result was not what you expected, the credits used for that generation are not automatically returned.
For more information, see What happens to my credits when a generation fails?
Did my subscription just renew?
Your credit balance may change when your subscription renews.
When a new subscription period begins, your included subscription credits refresh according to your selected plan. Any unused subscription credits from the previous billing period do not carry over and expire at the end of that period.
For more information about subscription credit refreshes, see What happens to my credits when my subscription renews?
Did my top-up credits reach the end of their availability period?
Top-up credits are separate from your subscription credits.
If your top-up credits are no longer available, this may be because subscription period
For more information, see How do I buy more credits?
Did a generation cost more than expected?
Generation costs can vary depending on:
- The tool you use
- The AI model you select
- Your generation settings
- The type of content you create
Always check the displayed credit cost before clicking Generate.
For more information, see How much does a generation cost?
Can I check my credit usage history?
Yes. Your credit usage history can help you understand how your balance changed.
To review your history:
1. Sign in to your 7ART account.
2. Click your profile icon in the upper-right corner.
3. Select Profile.
4. In Settings, select History from the menu on the left.
Your history can help you track:
- Which generations used credits
- How many credits were spent
- When credits were added or used
My balance still doesn’t look right — what should I do?
If you checked your usage history and still cannot identify why your balance changed, contact our support team.
Please provide:
- The email address connected to your 7ART account
- A description of what happened
- The approximate date when you noticed the issue
- A screenshot of your credit history or balance, if available
This information helps us review your account activity and understand what happened.