What happens to my credits when a generation fails?
If a generation fails due to an error, the credits used for that attempt are restored automatically.
A failed generation means the creation process was not completed successfully. If the generation is completed and you receive a result, the credits used for that generation are not automatically returned, even if the result is not what you expected.
Do I get my credits back?
Yes. If a generation fails, the credits used for that attempt are automatically restored.
The restored credits will be added back to your available balance, allowing you to use them for another generation.
What counts as a failed generation?
A generation is considered failed when the creation process does not complete successfully due to an error.
Examples may include:
- The generation does not finish
- An error prevents the content from being created
- The system cannot complete the requested generation
A completed generation that produces a result is not considered a failed generation.
What if the generation completed but I don’t like the result?
If the generation completes successfully, the credits used for that generation are not automatically returned.
AI-generated results can vary depending on factors such as:
- Your prompt
- The selected AI model
- Generation settings
- The type of content you create
If you are not satisfied with the result, you can adjust your prompt or settings and create a new generation using the available credits.
Where can I check whether my credits were returned?
You can review your credit activity through your 7ART account history.
To check your credit history:
1. Sign in to your 7ART account.
2. Click your profile icon in the upper-right corner.
3. Select Profile.
4. In Settings, select History from the menu on the left.
Your history can help you track:
- Credits used for generations
- Credits restored after failed generations
- Changes to your credit balance
How do I report a failed generation?
If a generation failed and your credits were not restored, contact our support team.
Please provide:
- The email address connected to your 7ART account
- The date and approximate time of the failed generation
- The tool or model you were using
- A screenshot of the error message, if available
This information helps us review the issue and investigate what happened.
How can I reduce generation failures?
To improve generation reliability:
- Use a clear and specific prompt
- Make sure your input files meet the requirements of the selected tool
- Check your generation settings before starting
- Try adjusting your prompt or settings if a generation does not complete successfully
Different tools and AI models may have different requirements, so reviewing the available options before generating can help avoid issues.
Related articles
What are credits and how do they work?
How much does a generation cost?