I can't log in to my 7ART account
If you cannot access your 7ART account, there may be several reasons why you are unable to sign in. Follow the steps below to identify the issue and restore access.
How do I sign in to my 7ART account?
To access your account:
1. Open the 7ART website.
2. Click Sign in.
3. Enter the email address connected to your account.
4. Click Continue.
5. Enter your password.
6. Click Sign in.
Make sure you are using the same email address you used when creating your account.
I cannot sign in
If you cannot sign in, check the following common issues.
Check your email and password
Make sure:
- Your email address is entered correctly.
- There are no spelling mistakes.
- You are using the email address connected to your 7ART account.
- Your password is entered correctly.
If you do not remember your password, reset it using the steps below.
How do I reset my password?
If you cannot remember your password:
1. Open the 7ART login page.
2. Click Forgot password.
3. Enter the email address connected to your account.
4. Check your email for the password reset message.
5. Open the reset link.
6. Create a new password.
7. Try signing in again.
I didn't receive the password reset email
If you do not receive the reset email:
- Check your spam or junk folder.
- Make sure you entered the correct email address.
- Wait a few minutes and request a new reset email.
If you still cannot reset your password, contact our support team.
My account does not exist
If you see a message that your email is not registered, there may not be an active 7ART account connected to that email address.
This can happen if:
- You entered the wrong email address.
- There is a spelling mistake in the email.
- You used another email address when creating your account.
- You started registration but did not complete the account setup.
Try these steps:
1. Check that your email address is entered correctly.
2. Try another email address you may have used.
If you believe you already created an account with this email address
Your registration may not have been completed.
Check your email for a "Complete your registration" message from 7ART.
To finish creating your account:
1. Open the "Complete your registration" email.
2. Click the link inside the email.
3. Complete the registration process.
4. Try signing in again.
If you cannot find the email:
- Check your spam or junk folder.
- Make sure you are checking the same email address used during registration.
If you still cannot find the email or cannot access your account, contact our support team.
Include:
- The email address you are trying to use.
- Any other email addresses you may have used.
- A screenshot of the error message, if available.
You don't remember which email you used
If you do not remember which email address you used for your 7ART account:
- Check your inboxes for emails from 7ART.
- Search for previous messages related to registration, subscriptions, or account activity.
- Try email addresses you commonly use.
If you purchased a subscription, also check your payment confirmation emails.
If you still cannot identify the email connected to your account, contact our support team.
Provide:
- Possible email addresses you may have used.
- Your name, if it was added to your account.
- Payment information or receipt, if you have made a purchase.
Our team will help you locate the correct account.
I signed up with the wrong email address
If you entered an incorrect email address during registration:
1. Contact our support team.
2. Provide the email address you entered.
3. Provide the correct email address you would like to use.
Our team will help you resolve the issue after confirming account ownership.
Still can't log in?
If you tried the steps above and still cannot access your account, contact our support team.
Include:
- The email address connected to your account.
- A description of the problem.
- A screenshot of any error message.
This information helps our team investigate the issue faster.