How do I report a problem?
If you experience an issue with 7ART that you cannot resolve using the Help Center, you can contact our support team by email for assistance.
Providing detailed information about the issue helps us understand what happened and provide the right solution faster.
What information should I include?
When reporting a problem, include as much information as possible:
- The email address connected to your 7ART account
- A description of the issue
- The steps you took before the problem occurred
- The device you are using
- Your browser or app version
- The name of the tool or feature affected
- A screenshot or screen recording of the issue, if available
For subscription or payment-related issues, also include:
- The payment date
- The amount charged
- The payment method used
- A screenshot of your payment confirmation, if available
For your security, do not send:
- Your full card number
- CVV or security codes
- Your password
- Other sensitive account information
Where can I send a report?
You can contact the 7ART support team by email: support@7art.ai
When sending your request, include the details above so our team can review the issue and assist you more efficiently.
What happens after I report a problem?
After you contact support, our team will review the information you provided and investigate the issue.
If we need additional details to understand the problem, we may ask you for more information, such as screenshots or additional context.
How long will it take?
The time needed to resolve an issue depends on the type of problem and the information required to investigate it.
Providing complete details in your first message helps reduce unnecessary back-and-forth and allows our team to assist you faster.