How do I appeal a moderation decision?
If your content was restricted by 7ART moderation and you believe the decision was incorrect, you can request a review.
Appeals allow our team to look at the situation again and understand whether the restriction was applied correctly.
When can I submit an appeal?
You can submit an appeal if:
- Your prompt or creation was restricted by 7ART moderation.
- You believe your content was blocked by mistake.
- You want the team to review a moderation decision.
If you are reporting content created by another user, use:
How do I report content on 7ART?
Before submitting an appeal
Before requesting a review:
- Check the reason your content was restricted.
- Make sure your request follows 7ART's Content Restrictions and Acceptable Use guidelines.
- Consider whether the content includes protected identities, copyrighted materials, or other restricted elements.
Some content may remain restricted because of safety requirements, even if the intended use is creative, educational, or personal.
What information should I provide?
To help our team review your appeal, include:
- The prompt or description you entered.
- A screenshot of the restriction message, if available.
- A brief explanation of what you were trying to create.
- Any additional context that may help explain your request.
Providing complete information helps the review process.
What happens after I submit an appeal?
After you submit an appeal:
1. Our team reviews the information provided.
2. We may ask for additional details if needed.
3. We evaluate the request based on the available information and applicable guidelines.
Each appeal is reviewed individually.
We cannot guarantee that a restriction will be removed or provide a specific timeline for the review.
Can I appeal a technical issue?
Moderation appeals are only for content restrictions or policy decisions.
If your generation failed because of:
- A technical error.
- A timeout.
- A generation issue without a policy restriction message.
This should be handled as a technical support issue instead.
Need help?
If you are unsure whether your issue is related to moderation, contact our support team.
Include:
- The email address connected to your 7ART account.
- The affected prompt or content.
- A screenshot of the issue, if available.
Our team will help guide you to the correct process.