Can I get a refund for my 7ART subscription?
You may be eligible for a refund of your 7ART subscription payment under our Money-Back Guarantee, provided the eligibility requirements are met.
What are the eligibility requirements?
To qualify for a subscription refund, both of the following conditions must be met:
- Your refund request is submitted within 14 days of the payment date
- You have used less than 20% of the credits issued as part of that specific payment
Both requirements must be met.
Refund eligibility is assessed separately for each subscription payment. This means the credit usage considered is the usage associated with the specific payment you are requesting a refund for.
How do I request a refund?
To request a refund, contact our support team and let us know which subscription payment you would like us to review.
Please contact us using the email address associated with your 7ART account, or include it in your message so we can locate the correct subscription.
Our team will review the payment date and credit usage and confirm whether the payment meets the Money-Back Guarantee requirements.
Can I request a refund after my subscription period has ended?
Refund requests need to be made while the relevant subscription period is still active and within the applicable refund eligibility period.
Once the subscription period has expired, the payment is no longer eligible for a refund under this policy.
Does cancelling automatically request a refund?
No. Cancelling your subscription and requesting a refund are separate actions.
Cancelling prevents your subscription from renewing again, but it does not automatically submit a refund request for a payment that has already been completed.
If you would also like a refund, you need to contact our support team separately and the payment must meet the applicable refund eligibility requirements.
For cancellation instructions, see How do I cancel my 7ART subscription?
What happens if my refund is approved?
Once your refund has been approved, it will be processed back to the original payment method used for the transaction.
After the refund has been processed, the time it takes to appear in your account depends on your bank or payment provider.
When will I receive my refund?
Refunds typically take 5–10 business days to appear in your account after they have been processed.
The exact timing can vary depending on your bank or payment provider.
If the expected processing period has passed and you still cannot see the refund, contact your bank first. If you need additional confirmation of the refund from 7ART, our support team can assist you.
What if I subscribed through the App Store?
If your subscription was purchased through the Apple App Store, the payment and refund process is managed by Apple.
See I subscribed through the App Store — how do refunds work?
What about one-time purchases?
This article applies specifically to subscription payments.
One-time purchases are handled separately and may have different refund conditions. See What are one-time purchases in 7ART? for more information.